Business

Brief Summary The Heart of Change: Real-Life Stories of How People Change Their Organizations Why is organizational change so hard? Because in order to make any transformation successful, you must change more than just the structure and operations of an organization—you need to change people’s behavior. And that is never easy. The Heart of Change is your guide to helping people think and feel differently in order to meet your shared goals. According to bestselling author and renowned leadership expert John Kotter and coauthor Dan Cohen, this focus on connecting with people’s emotions is what will spark the behavior change and actions that lead to success. The Heart of Change is the engaging and essential complement to John Kotter’s international bestseller Leading Change. Building off of Kotter’s revolutionary eight-step process, this book vividly illustrates how large-scale business change can work. With real-life stories of people in organizations, the authors show how teams and individuals get motivated and activated to overcome obstacles to change—and produce spectacular results. Kotter and Cohen argue that change initiatives often fail because leaders rely too exclusively on data and analysis to get buy-in from their teams instead of creatively showing or doing something that appeals to their emotions and inspires them to spring into action. They call this the see-feel-change dynamic, and it is crucial for the success of any true organizational transformation. Refreshingly clear and eminently practical, The Heart of Change is required reading for anyone facing change and looking to build their leadership skills. ISBN:9781578512546 Author:John Kotter and Dan S. Cohen

Brief Summary How did a pioneering company in the semiconductor industry not only survive but thrive in the face of the explosive change and upheavals that forced it to transform itself twice in the course of its thirty-year history? The answer lies in the quality of its strategy-making process, contends leading strategic management scholar Robert A. Burgelman in this extraordinary book based on an exhaustive twelve-year study he conducted inside Intel Corporation. Granted the opportunity to track Intel's strategy-making through his close teaching collaboration with its chairman, Andy Grove, at Stanford Business School since 1988, Burgelman has written a definitive and far-reaching account of how highly educated top managers groped their way through strategic conundrums. His account of the evolution of key events in Intel's history is illustrated with extensive quotes from its cofounder Gordon Moore, Andy Grove, current CEO Craig Barrett, and dozens of other Intel executives. His study allows these leaders to speak for themselves in scores of highly rendered executive portraits. Using thoroughly tested conceptual tools, Burgelman first documents the key role played by mid-level managers in transforming Intel from a memory company into a microprocessor company during the late 1970s and early 1980s, which led to the heartbreaking decision to abandon the business on which the company had been founded in 1968. He then makes readers eyewitnesses to the complex set of complementary strategic thrusts orchestrated by Andy Grove to make Intel capi- talize on the extraordinary opportunities associated with the phenomenal growth of the PC industry during the late 1980s and the 1990s. He reconstructs Grove's resolution of the struggle between two competing micro- processor architectures within Intel that caused civil war to erupt, and he shows how Intel's superbly run strategy-making process in the core business, paradoxically, made it difficult for internal entrepreneurs to extend the company's strategic reach. This allows him to link the strategic leadership challenges, faced today by Craig Barrett, to Intel's illustrious past and to provide suggestions for how these challenges can be met. At once a history of strategy-making at Intel as well as a strategy-making field manual that any high-technology manager will need to consult frequently, Strategy Is Destiny truly describes strategy-in-action as the way of life of senior executives in the corporation of the future. ISBN:9780684855547 Author:Robert Burgelman and Andrew S. Grove

Brief Summary A Norton Anthology that illuminates how literature can help build ethically responsible leaders. What is the connection between literature and leadership? Are leaders born or are they made? Elizabeth D. Samet, the author of the award-winning Soldier’s Heart and a professor of English at West Point, brings to this anthology her profound experiences as a teacher of soldiers, her discerning ear for excellent writing, and her belief in the vital role of the humanities in cultivating leaders. Great writers and thinkers in conversation?that is what makes Samet’s approach distinctive. Samet organizes the writings around the essence of leadership?the insights, skills, and actions that effective leaders, with time and experience, learn to live by. What are these insights, skills, and actions? Newcomers to any organization must first study the system, then find and emulate models, risk change, cultivate trust, negotiate, take responsibility, learn from failure, learn to resist, innovate, discipline desire, and eventually let go. These ideas, brought to life in selections written by or about unforgettable leaders?be they heroic, quixotic, or villainous?shape the book. Machiavelli, Macbeth, and Milosz, Ghandi and Gawande, Douglass and Didion are just a sampling of the 102 writers and works included. Readers of Leadership will enjoy its sheer variety at the same time that they enter a thought-provoking, often moving conversation that is both ancient and crucially current. ISBN:9780393239690 Author:Elizabeth D. Samet

Brief Summary Executive Roadmap to Fraud Prevention and Internal Control: Creating a Culture of Compliance How-to, authoritative guidance for creating a best-in-class fraud prevention and compliance program in any organization. Now in a Second Edition, this practical book helps corporate executives and managers understand the full ramifications of good corporate governance and compliance. It covers best practices for establishing a unit to protect the financial integrity of a business; theories and models on how and why fraud occurs in an organization; importance of strong internal controls; major compliance and corporate governance initiatives and milestones since 1985; and more. Complete coverage includes implementation guidance for a robust fraud prevention and compliance program, including sample policies, best practice examples, and a 14-pointmanagement antifraud program. • Covers fraud risk assessment and prevention guidance • Looks at global risk issues, including the Foreign Corrupt Practices Act (FCPA) and UK Bribery Act • Examines amendments to the Federal Sentencing Guidelines for Organizational Crime • Discusses Dodd-Frank Whistleblower Provisions • Explores enterprise risk management key program elements • Offers coverage of how fraud and compliance failures contributed to the financial crisis • Includes enhanced principles for fraud data mining • Presents new cases, checklists and real-world examples, expanded international coverage, and the latest technological tools • Shows executives and managers what their responsibilities are regarding fraud prevention, internal controls, and compliance • Provides an instructor's website, including a test bank ISBN:9780471739272 Author:Martin T. Biegelman

Brief Summary Wake Up And Smell The Success! You already know the Starbucks story. Since 1992, its stock has risen a staggering 5,000 percent! The genius of Starbucks success lies in its ability to create personalized customer experiences, stimulate business growth, generate profits, energize employees, and secure customer loyalty-all at the same time. The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's most admired companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the success of Starbucks is driven by the people who work there-the partners -and the special experience they create for each customer. Michelli reveals how you can follow the Starbucks way to Reach out to entire communities Listen to individual workers and consumers Seize growth opportunities in every market Custom-design a truly satisfying experience that benefits everyone involved Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today. For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas. ISBN:9780071477840 Author:Joseph A. Michelli

Brief Summary Make extraordinary sales happen! In the Age of the Customer, sales effectiveness depends mightily on the buyer experience. Despite nearly-universal agreement on the need for creating value in every step of the buyer’s journey, sellers continue to struggle with how to create that value and connect meaningfully with buyers. New research bridges the gap and reveals the behavioral blueprint for sellers that makes buyers more likely to meet with them — and more likely to buy from them. In Stop Selling & Start Leading, you’ll discover that the very same behaviors that make leaders more effective also work to make sellers more effective, too. This critical shift in the selling mindset, and in the sales role itself, is the key to boosting your overall sales effectiveness. • Inspire, challenge, and enable buyers • Change your behavior to build trust and increase sales • Step into your leadership potential • See yourself the way your buyers do • Feel good about selling again When you’re aiming for quota attainment and real connections with buyers, this book gives you the confidence and skills you need. ISBN:9781119446286 Author:James M. Kouzes, Barry Z. Posner and Deb Calvert

Brief Summary That's Not How We Do It Here!: A Story about How Organizations Rise and Fall--and Can Rise Again. This short, full-color fable tackles the most fundamental questions in business: why do organizations rise and fall, and how can they rise again in the face of adversity? It distills decades of research by bestselling Harvard Business School professor and leadership consultant John Kotter. Once upon a time there was a clan of meerkats living in the Kalahari, a warm and dry stretch of land in the southern part of the African continent. After years of easy growth for their clan, a drought sharply reduces their resources and enables dangerous new predators. The harmony of the clan is damaged as the meerkats quarrel about possible solutions, and even whether a solution is required at all. One young, bright, and adventurous worker, Nadia, sets out to find other clans, to see if other meerkats have fresh ideas that could help her struggling clan. She discovers a much smaller group that does things very differently, with much more flexibility and team spirit. But not everything in the new group is as perfect as it seems at first. And they are just as likely to fall victim to some of the most dangerous words in any organization: "That's not how we do it here." This simple yet rich story will connect with a broad range of people who need to combine flexibility and systems in a challenging climate. ISBN:9780399563942 Author:John P. Kotter and Holger Rathgeber

Brief Summary Aspirational business book based on interviews with over 75 leading American CEOs. What does it take to succeed in business and to inspire others? Adam Bryant of The New York Times sat down with more than seventy-five CEOs and asked them how they do their jobs and the most important lessons they learned as they rose through the ranks. The Corner Office draws together lessons, memorable stories, and eye-opening insights from chief executives like Steven Ballmer (Microsoft), Carol Bartz (Yahoo), Jeffrey Katzenberg (DreamWorks), and Alan Mulally (Ford), as Bryant reveals the keys to success in the business world, including the five qualities CEOs value most in their employees, and shows how executives at the top of their game get the most out of others. For aspiring executives, of any age, The Corner Office offers perspectives that will help anyone who seeks to be a more effective leader and employee, and a path to future success. ISBN:9780007433643 Author:Adam Bryant