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Brief summary
“Crown your customer” gets in depth on customer service and how it can revolutionize your business. Sunny Bindra expounds on the Kenyan type of customer service from the corporate companies to the typical matatu conductors and that particular waiter/waitress who irritates you in the restaurants by the poor standards of service.
Moreover he gives the key lessons of superb customer care on all types of services with an aim of crowning the customer with exceptional performance.
This is an ideal book to emphasize on customer care which is a cornerstone to all organizations.”
ISBN:9789966724516
Author:Sunny Bindra
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