Showing 14601–14620 of 19425 results

Bad Samaritans The Myth of Free Trade...

KShs2,500.00 KShs2,100.00
One economist has called Ha-Joon Chang "the most exciting thinker our profession has turned out in the past fifteen years." With Bad Samaritans, this provocative scholar bursts into the debate on globalization and economic justice. Using irreverent wit, an engagingly personal style, and a battery of examples, Chang blasts holes in the "World Is Flat" orthodoxy of Thomas Friedman and other liberal economists who argue that only unfettered capitalism and wide-open international trade can lift struggling nations out of poverty. On the contrary, Chang shows, today's economic superpowers-from the U.S. to Britain to his native Korea-all attained prosperity by shameless protectionism and government intervention in industry. We have conveniently forgotten this fact, telling ourselves a fairy tale about the magic of free trade and-via our proxies such as the World Bank, International Monetary Fund, and World Trade Organization-ramming policies that suit ourselves down the throat of the developing world. Unlike typical economists who construct models of how the marketplace should work, Chang examines the past: what has actually happened. His pungently contrarian history demolishes one pillar after another of free-market mythology. We treat patents and copyrights as sacrosanct-but developed our own industries by studiously copying others' technologies. We insist that centrally planned economies stifle growth-but many developing countries had higher GDP growth before they were pressured into deregulating their economies. Both justice and common sense, Chang argues, demand that we reevaluate the policies we force on nations that are struggling to follow in our footsteps.

The Little Things Why You Really Shou...

KShs1,899.00 KShs1,805.00
Brief Summary Have you ever wondered why we spend so much time and energy thinking about the big challenges in our lives when all the evidence proves it’s actually the little things that change everything? That’s right… Absolutely everything. New York Times bestselling author Andy Andrews is known for his strong storytelling and unequaled perspective on principles that empower the human mind and spirit. The Little Things embodies his own approach to life and work, detailing for the first time some of the exclusive material that he uses to teach and coach some of the most successful corporations, teams, and individuals around the world. In his unique humorous style, Andy shows how people succeed by actually going against the modern adage, "don’t sweat the small stuff”. By contrast, Andy proves that it is in concentrating on the smaller things that we add value and margin. "In a world where so many feel powerless, wouldn’t it be great to feel in control? Then know this. Perspective can be more important than basic answers. "I am more passionate than ever about my search to notice that one thing . . . that one tiny thing that, when understood and harnessed, allows us to create a life of extraordinary purpose and powerful results. It’s less about drive and will power than it is about understanding certain principles and why they work . . . every time. Andrews provides common-sense perspective and a game plan for meeting various challenges, such as: • Managing life in a society that seems to be constantly offended by something or someone • Creating change that is permanent and not short term • Dramatically increasing results by harnessing the fraction of margin between second place and first • Understanding our spiritual connection with God and how that affects planning and outcome • Identifying the very moment when asking the question why? multiplies the success of an endeavor • Recognizing the smallest details that ensure the greatest success ISBN:9780718089108 Author:Andy Andrews

Alibaba The House That Jack Ma Built

KShs1,990.00 KShs1,890.00
Brief Summary In just a decade and half Jack Ma, a man who rose from humble beginnings and started his career as an English teacher, founded and built Alibaba into the second largest Internet company in the world. The company’s $25 billion IPO in 2014 was the world’s largest, valuing the company more than Facebook or Coca Cola. Alibaba today runs the e-commerce services that hundreds of millions of Chinese consumers depend on every day, providing employment and income for tens of millions more. A Rockefeller of his age, Jack has become an icon for the country’s booming private sector, and as the face of the new, consumerist China is courted by heads of state and CEOs from around the world. Granted unprecedented access to a wealth of new material including exclusive interviews, Clark draws on his own first-hand experience of key figures integral to Alibaba’s rise to create an authoritative, compelling narrative account of how Alibaba and its charismatic creator have transformed the way that Chinese exercise their new found economic freedom, inspiring entrepreneurs around the world and infuriating others, turning the tables on the Silicon Valley giants who have tried to stand in his way. Duncan explores vital questions about the company’s past, present, and future: How, from such unremarkable origins, did Jack Ma build Alibaba? What explains his relentless drive and his ability to outsmart his competitors? With over 80% of China’s e-commerce market, how long can the company hope to maintain its dominance? As the company sets its sights on the country’s financial and media markets, are there limits to Alibaba’s ambitions, or will the Chinese government act to curtail them? And as it set up shop from LA and San Francisco to Seattle, how will Alibaba grow its presence and investments in the US and other international markets? Clark tells Alibaba’s tale within the wider story of China’s economic explosion—the rise of the private sector and the expansion of Internet usage—that haver powered the country’s rise to become the world’s second largest economy and largest Internet population, twice the size of the United States. He also explores the political and social context for these momentous changes. An expert insider with unrivaled connections, Clark has a deep understanding of Chinese business mindset. He illuminates an unlikely corporate titan as never before, and examines the key role his company has played in transforming China while increasing its power and presence worldwide. " ISBN:9780062413420 Author:Duncan Clark

The Liars Ball The Extraordinary Saga...

KShs4,899.00 KShs4,655.00
Brief Summary Inside the world of the real Great Gatsby of New York real estate Harry Macklowe is one of the most notorious wheelers and dealers of the real estate world, and Liar's Ball is the story of the gamblers and thieves who populate his world. Watch as Harry makes the gutsy bid for midtown Manhattan's famous GM building and put almost no money down, landing the billion-dollar transaction that made him the poster child for New York's real estate royalty. Listen in on the secret conversations, back-door deals, and blackmail that put Macklowe and his cronies on top—and set them up for an enormous fall. Vanity Fair contributing editor Vicky Ward skillfully paints the often scandalous picture of the giants who owned the New York skyline until their empires came crumbling down in the 2008 financial crisis. Based on more than 200 interviews with real estate moguls like Donald Trump, William Zeckendorf, Mort Zuckerman, and David Simon, Liar's Ball is the never-before-told story of the egomaniacal elites of New York City. Read about: The epic rise and fall of one of the richest American real estate barons Outlandish greed and cravings for power, attention, and love Relationships built and destroyed by vanity and gossip The bursting of the real estate bubble and its aftermath This is no fiction—this is a real life tale of extravagance, ambition, and power. Harry Macklowe ruthlessly clawed his way to the top with the help of his loyal followers, each grubbing for a piece of the real estate pie. Liar's Ball reveals their secrets and tells the tale of business as usual for this group—lying, backstabbing, and moving in for the kill when things look patchy. From the bestselling author of The Devil's Casino comes an expos??? on the real estate elite that you'll hardly believe. ISBN:9781118295311 Author:Vicky Ward

Soros The Worlds Most Influential Inv...

KShs4,399.00 KShs4,180.00
Brief Summary As a financial genius, global philanthropist, political activist, and man of conscience, and the world's only investor with his own foreign policy--it cannot be denied that Soros is an enigmatic man of enormous influence. For more than four decades he has been so successful that he has been accused of directing the course of global markets and shaping the destinies of nations. Now, in this exhaustively updated and expanded edition of his 1996 bestseller, biographer Robert Slater separates fact from fiction to get at the truth about the mysterious figure of George Soros. Working from extensive interviews with Soros and those closest to him, Slater combines compelling biographical detail with scrupulous analysis to: • Detail how Soros made his billions as a global currency trader and stock operator • Chronicle his role in bringing down communism and establishing open societies to Eastern Europe and the former USSR • Demystify Soros's macroeconomic approach to investing and his oft-misunderstood theory of reflexivity • Explore his fanatical obsession with unseating George W. Bush in 2004 and his growing involvement with left-wing political activist groups • Reveal George Soros's strategies for surviving and thriving in the chaos of today's credit markets ISBN:9780071608459 Author:Robert Slater

Great People Decisions by Claudio Fer...

KShs4,399.00 KShs4,180.00
Brief Summary Great People Decisions: Why They Matter So Much, Why They Are So Hard, and How You Can Master Them. Great organizations are made up of great people. And for leaders at all levels within those organizations, the ability to find, hire, integrate, and retain great people is an absolutely critical skill—critical to their organization's success, and critical to their own success. But for most people, making great appointments is difficult, time-consuming, and even scary. Few have received any formal training in it, and there are very few resources available to make up for that lack of training. This book fills that gap. It provides the conceptual background and the practical, everyday tools needed to make consistently successful hiring decisions. Great People Decisions is a comprehensive resource for managers who want to improve their personal competence at hiring and promoting people, and also for students interested in the field. Yes, hiring is difficult, but it isn't a mystery. It's a discipline that you can master—to help your organization, and to help yourself. Author Claudio Fernández-Aráoz has been in the business of finding and growing great people for two decades. Now, in Great People Decisions, he provides simple but sophisticated guidelines covering the entire range of issues inherent in the hiring, promotion, and delegation of significant responsibilities to high achievers. ISBN:9781511384445 Author:Claudio Fernandez Araoz

The McKinsey Mind

KShs4,000.00 KShs3,899.00
Brief Summary The McKinsey Mind: Understanding and Implementing the Problem-Solving Tools and Management Techniques of the World's Top Strategic Consulting Firm The groundbreaking follow-up to the international bestseller¬¬a hands-on guide to putting McKinsey techniques to work in your organization McKinsey & Company is the most respected and most secretive consulting firm in the world, and business readers just can't seem to get enough of all things McKinsey. Now, hot on the heels of his acclaimed international bestseller The McKinsey Way, Ethan Rasiel brings readers a powerful new guide to putting McKinsey concepts and skills into action¬¬ The McKinsey Mind. While the first book used case studies and anecdotes from former and current McKinseyites to describe how "the firm" solves the thorniest business problems of their A-list clients, The McKinsey Mind goes a giant step further. It explains, step-by-step, how to use McKinsey tools, techniques and strategies to solve an array of core business problems and to make any business venture more successful. Designed to work as a stand-alone guide or together with The McKinsey Way, The McKinsey Mind follows the same critically acclaimed style and format as its predecessor. In this book authors Rasiel and Friga expand upon the lessons found in The McKinsey Way with real-world examples, parables, and easy-to-do exercises designed to get readers up and running. ISBN:9780071374293 Author:Ethan Rasiel and Paul N. Friga

The McKinsey way

KShs4,000.00 KShs3,799.00
Brief Summary "If more business books were as useful, concise, and just plain fun to read as THE MCKINSEY WAY, the business world would be a better place." --Julie Bick, best-selling author of ALL I REALLY NEED TO KNOW IN BUSINESS I LEARNED AT MICROSOFT. "Enlivened by witty anecdotes, THE MCKINSEY WAY contains valuable lessons on widely diverse topics such as marketing, interviewing, team-building, and brainstorming." --Paul H. Zipkin, Vice-Dean, the Fuqua School of Business It's been called "a breeding ground for gurus." McKinsey & Company is the gold-standard consulting firm whose alumni include titans such as "In Search of Excellence" author Tom Peters, Harvey Golub of American Express, and Japan's Kenichi Ohmae. When Fortune 100 corporations are stymied, it's the "McKinsey-ites" whom they call for help. In THE MCKINSEY WAY, former McKinsey associate Ethan Rasiel lifts the veil to show you how the secretive McKinsey works its magic, and helps you emulate the firm's well-honed practices in problem solving, communication, and management. He shows you how McKinsey-ites think about business problems and how they work at solving them, explaining the way McKinsey approaches every aspect of a task: • How McKinsey recruits and molds its elite consultants; • How to "sell without selling"; • How to use facts, not fear them; • Techniques to jump-start research and make brainstorming more productive; • How to build and keep a team at the top its game; • Powerful presentation methods, including the famous waterfall chart, rarely seen outside McKinsey; • How to get ultimate "buy-in" to your findings; • Survival tips for working in high-pressure organizations. Both a behind-the-scenes look at one of the most admired and secretive companies in the business world and a toolkit of problem-solving techniques without peer, THE MCKINSEY WAY is fascinating reading that empowers every business decision maker to become a better strategic player in any organization. ISBN:9780070534483 Author:Ethan M. Rasiel

Africas Odious Debts How Foreign Loan...

KShs2,799.00 KShs2,660.00
Brief Summary In Africa's Odious Debts, Boyce and Ndikumana reveal the shocking fact that, contrary to the popular perception of Africa being a drain on the financial resources of the West, the continent is actually a net creditor to the rest of the world. The extent of capital flight from sub-Saharan Africa is remarkable: more than $700 billion in the past four decades. But Africa’s foreign assets remain private and hidden, while its foreign debts are public, owed by the people of Africa through their governments. Léonce Ndikumana and James K. Boyce reveal the intimate links between foreign loans and capital flight. More than half of the money borrowed by African governments in recent decades departed in the same year, with a significant portion of it winding up in private accounts at the very banks that provided the loans in the first place. Meanwhile, debt-service payments continue to drain scarce resources from Africa, cutting into funds available for public health and other needs. Controversially, the authors argue that African governments should repudiate these "odious debts" from which their people derived no benefit, and that the international community should assist in this effort. A vital book for anyone interested in Africa, its future, and its relationship with the West. ISBN:9781848134584 Author:Leonce Ndikumana and James Boyce

Beyond Khartoum A History of Subnatio...

KShs4,199.00 KShs3,990.00
Brief Summary Useful to both scholars and policymakers, Beyond Khartoum is a history of subnational government in Sudan from early times through to 2010. With more than 2.5 million Sudanese killed in conflicts over the past half century, such an enquiry has become increasingly relevant and urgent. Given Sudan's pivotal position in regional conflicts, its cultural diversity, its past instability and more recent oil wealth, an understanding of subnational politics is essential to fully appreciate the dynamics behind the news emanating from Khartoum, Darfur, Southern Sudan and beyond. ISBN:9781569023365 Author:Randall Fegley

The Mediator Gen Lazaro Sumbeiywo and...

KShs1,899.00 KShs1,805.00
Brief Summary This is the story of the peace process in Sudan. It is told by one of Kenya's most distinguished writers, well placed to narrate the extraordinary story of how peace in Africa's largest country was mediated over a period of over five years by General Lazaro Sumbeiywo, a passionate and indefatigable soldier. Sumbeiywo managed to achieve what top-level international diplomats had failed to do: to reconcile the positions represented by the President of the Khartoum Government, Omar Hassan Al-Bashir, on the one hand, and on the other, by the late Colonel John Garang, leader of the southern-based resistance movement/army, the SPLM/A, until his untimely death in 2005. The process culminated in the signing of the Comprehensive Peace Agreement in January 2005, which effectively ended over two decades of conflict, and marked a major breakthrough in the history of the African continent. ISBN:9789966254801 Author:Waithaka Waihenya

New Sudan in the Making Essays on a N...

KShs6,399.00 KShs6,080.00
Brief Summary New Sudan is a concept for radically reforming Sudan s governance system by addressing the national identity crisis that has been responsible for the wars, the instability and the failure of the national building project that have afflicted the country since independence. The gist of the crisis is that the dominant Arab group, which is in fact an African Arab hybrid and a minority, perceives the country in its image as an Arab-Islamic nation. This inevitably discriminates against the non-Arab and non-Moslem populations in the South and even against the other groups in the peripheral regions of the North, who even though are predominantly Moslem, are however not Arabs. The South, one third of the country in territory and population, was the first to rebel against this discriminatory framework in August 1955, only a few months before independence on the January 1, 1956. That rebellion which escalated into a 17 year war was separatist, but was resolved in 1972 by a compromise that granted the South regional autonomy. The abrogation of that accord in 1983 led to the resumption of the second rebellion by the Sudan People s Liberation Movement and Army (SPLM/A) that called for the unity of the country in the framework of a New Sudan in which there would be full equality of citizenship, without any discrimination based on race, ethnicity, religion, culture or gender. Over time, this vision began to appeal to the non-Arab northern groups and other liberal minded northerners. The Nuba and the Ingassana (Funj) were the first to join the SPLM/A in the struggle in the mid-1980s. The Beja in the East joined later. And the Darfurians, after having their first attempt at rebellion crushed in 1992, again staged a rebellion in 2003, triggering the atrocious war that is still raging and which some international observers have determined to be genocide. The vision of the New Sudan was largely that of Dr. John Garang de Mabior, a man who was a scholar, a soldier, and a statesman. When he arrived in Khartoum to be sworn in as First Vice President of the Government of National Unity and President of the Government of Southern Sudan, in accordance with the Comprehensive Peace Agreement of January 9, 2005, he was met by a rallying crowd estimated in the millions, clear evidence that the New Sudan was in sight. Tragically, two weeks later, Garang died in a helicopter crash. To some, the vision of the New Sudan died with him. To others, his legacy, including the New Sudan Vision, has been ironically rejuvenated, particularly in the North. But will it be realized or will it remain a dream and an elusive goal? That is the very essence of the question mark in the title of this book. ISBN:9781569023020 Author:Francis Mading Deng

After the Comprehensive Peace Agreeme...

KShs6,999.00 KShs6,650.00
Brief Summary After a long process of peace negotiations the Comprehensive Peace Agreement (CPA) was signed on 9 January 2005 between the Government of Sudan (GOS) and the Sudan People's Liberation Movement/Army (SPLM/A). The CPA raised initial hopes that it would be the foundation block for lasting peace in Sudan. This book compiles scholarly analyses of the implementation of the power sharing agreement of the CPA, of ongoing conflicts with particular respect to land issues, of the challenges of the reintegration of internally displaced people and refugees, and of the repercussions of the CPA in other regions of Sudan as well as in neighboring countries. Elke Grawert is Senior Lecturer at the Institute for Intercultural & International Studies (InIIS), Faculty of Social Sciences, University of Bremen, Germany. ISBN:9781847010223 Author:Elke Grawert

Sudan South Sudan and Darfur What Eve...

KShs3,499.00 KShs3,325.00
Brief Summary For thirty years Sudan has been a country in crisis, wracked by near-constant warfare between the north and the south. But on July 9, 2011, South Sudan became an independent nation. As Sudan once again finds itself the focus of international attention, former special envoy to Sudan and director of USAID Andrew Natsios provides a timely introduction to the country at this pivotal moment in its history. Focusing on the events of the last 25 years, Natsios sheds light on the origins of the conflict between northern and southern Sudan and the complicated politics of this volatile nation. He gives readers a first-hand view of Sudan's past as well as an honest appraisal of its future. In the wake of South Sudan's independence, Natsios explores the tensions that remain on both sides. Issues of citizenship, security, oil management, and wealth-sharing all remain unresolved. Human rights issues, particularly surrounding the ongoing violence in Darfur, likewise still clamor for solutions. Informative and accessible, this book introduces readers to the most central issues facing Sudan as it stands on the brink of historic change. ISBN:9780199764198 Author:Andrew S. Natsios

They Poured Fire on Us from the Sky T...

KShs2,290.00 KShs2,090.00
Brief Summary Benjamin, Alepho, and Benson were raised among the Dinka tribe of Sudan. Their world was an insulated, close-knit community of grass-roofed cottages, cattle herders, and tribal councils. The lions and pythons that prowled beyond the village fences were the greatest threat they knew. All that changed the night the government-armed Murahiliin began attacking their villages. Amid the chaos, screams, conflagration, and gunfire, 5-year-old Benson and 7-year-old Benjamin fled into the dark night. Two years later, Alepho, age 7, was forced to do the same. Across the Southern Sudan, over the next 5 years, thousands of other boys did likewise, joining this stream of child refugees that became known as the Lost Boys. Their journey would take them more than 1000 miles across a war-ravaged country, through landmine-sown paths, crocodile-infested waters, and grotesque extremes of hunger, thirst, and disease. The refugee camps they eventually filtered through offered little respite from the brutality they were fleeing. In They Poured Fire on Us From the Sky, Alepho, Benson, and Benjamin, by turn, recount their experiences along this unthinkable journey. They vividly recall the family, friends, and tribal world they left far behind them and their desperate efforts to keep track of one another. This is a captivating memoir of Sudan and a powerful portrait of war as seen through the eyes of children. And it is, in the end, an inspiring and unforgettable tribute to the tenacity of even the youngest human spirits. ISBN:9781586483883 Author:Benson Deng, Alephonsion Deng and Benjamin Ajak,

The Nuer a description of the modes o...

KShs6,699.00 KShs6,365.00
Brief Summary This is a reproduction of a book published before 1923. This book may have occasional imperfections such as missing or blurred pages, poor pictures, errant marks, etc. that were either part of the original artifact, or were introduced by the scanning process. We believe this work is culturally important, and despite the imperfections, have elected to bring it back into print as part of our continuing commitment to the preservation of printed works worldwide. We appreciate your understanding of the imperfections in the preservation process, and hope you enjoy this valuable book. ISBN:9781179585093 Author:Evans Pritchard

First Raise a Flag How South Sudan Wo...

KShs6,000.00 KShs5,790.00
When South Sudan's war began, the Beatles were playing their first hits and reaching the moon was an astronaut's dream. Half a century later, with millions massacred in Africa's longest war, the continent's biggest country split in two. It was an extraordinary, unprecedented experiment. Many have fought, but South Sudan did the impossible, and won. This is the story of an epic fight for freedom. It is also the story of a nightmare. First Raise a Flag details one of the most dramatic failures in the history of international state-building. Three years after independence, South Sudan was lowest ranked in the list of failed states. War returned, worse than ever. Peter Martell has spent over a decade reporting from palaces and battlefields, meeting those who made a country like no other: warlords and spies, missionaries and mercenaries, guerrillas and gunrunners, freedom fighters and war crime fugitives, Hollywood stars and ex-slaves. Under his seasoned foreign correspondent's gaze, he weaves with passion and colour the lively history of the world's newest country. First Raise a Flag is a moving reflection on the meaning of nationalism, the power of hope and the endurance of the human spirit.

The Ideal Team Player How to Recogniz...

KShs3,500.00 KShs3,100.00
In his classic book, The Five Dysfunctions of a Team, Patrick Lencioni laid out a groundbreaking approach for tackling the perilous group behaviors that destroy teamwork. Here he turns his focus to the individual, revealing the three indispensable virtues of an ideal team player. In The Ideal Team Player, Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues. Beyond the fable, Lencioni presents a practical framework and actionable tools for identifying, hiring, and developing ideal team players. Whether you’re a leader trying to create a culture around teamwork, a staffing professional looking to hire real team players, or a team player wanting to improve yourself, this book will prove to be as useful as it is compelling.

Saviours and Survivors Darfur Politic...

KShs1,899.00 KShs1,805.00
Brief Summary In "Saviors and Survivors," Mahmood Mamdani explains how the conflict in Darfur began as a civil war (1987--89) between nomadic and peasant tribes over fertile land in the south, triggered by a severe drought that had expanded the Sahara Desert by more than sixty miles in forty years; how British colonial officials had artificially tribalized Darfur, dividing its population into "native" and "settler" tribes and creating homelands for the former at the expense of the latter; how the war intensified in the 1990s when the Sudanese government tried unsuccessfully to address the problem by creating homelands for tribes without any. The involvement of opposition parties gave rise in 2003 to two rebel movements, leading to a brutal insurgency and a horrific counterinsurgency-but not to genocide, as the West has declared. Mamdani also explains how the Cold War exacerbated the twenty-year civil war in neighboring Chad, creating a confrontation between Libya's Muammar al-Qaddafi (with Soviet support) and the Reagan administration (allied with France and Israel) that spilled over into Darfur and militarized the fighting. By 2003, the war involved national, regional, and global forces, including the powerful Western lobby, who now saw it as part of the War on Terror and called for a military invasion dressed up as "humanitarian intervention." Incisive and authoritative, "Saviors and Survivors "will radically alter our understanding of the crisis in Darfur. ISBN:9780796922526 Author:Mahmood Mamdani

First Break All the Rules What the Wo...

KShs3,399.00 KShs3,230.00
Brief Summary What separates the greatest managers from all the rest? They actually have vastly different styles and backgrounds. Yet despite their differences, great managers share one common trait: They don’t hesitate to break virtually every rule held sacred by conventional wisdom. They don’t believe that, with enough training, a person can achieve anything he sets his mind to. They don’t try to help people overcome their weaknesses. And, yes, they even play favorites. In this longtime management bestseller, Gallup presents the remarkable findings of its massive in-depth study of great managers. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small, entrepreneurial firms. Whatever their circumstances, the managers who ultimately became the focus of Gallup’s research were those who excelled at turning each individual employee’s talent into high performance. Gallup has found that the front-line manager is the key to attracting and retaining talented employees. This book explains how the best managers select an employee for talent rather than for skills or experience, set expectations, build on each person’s unique strengths rather than trying to fix his or her weaknesses, and get the best performance out of their teams. And perhaps most important, Gallup’s research produced the 12 simple statements that distinguish the strongest departments of a company from all the rest. First, Break All the Rules is the first book to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction and the rate of turnover. First, Break All the Rules presents vital performance and career lessons for managers at every level — and best of all, shows you how to apply them to your own situation. ISBN:9781595621115 Author:Marcus Buckingham and Gallup Organization